Equator Complaints - File a complaint

File a complaint

Please fill in this form to file a complaint. You can provide as much or as little information as you like, although more information will help us to see how we might help, and may help make sure you get a better response from the banks to whom we send the complaint.

Only the fields with a red star are compulsory, the others are optional.

1. About yourself

Your full name:*

Your country of residence:*

Name of your organisation (if applicable):

Website of organisation (if applicable):

Contact email:*

Contact phone number:

Name(s) of any additional complainant(s):

2. About the project

Project name (Please provide the name of the project as it is commonly referred to):

Geolocation on Google Maps (if known, please provide a Google maps location- share link or geo coordinates)

Sector/Type of activity:

Project website (if known):

Describe the project (Please provide a brief factual description about the project):

Project status (if known):

Companies involved (if known):

Equator Banks involved (if known):

3. About the complaint

What is the focus of your complaint? (select all that apply):

Describe your complaint(s) (Describe the impacts of the project or the problems you have encountered):*

What Equator Principles are being violated (If you are familiar with the Equator Principles, please indicate which Principles you consider are being violated):

Have you made any attempt to resolve the problem directly with the company involved? (Please indicate how you have tried to engage with the company or banks involved):

What result do you seek from filing this complaint with the Equator Principles Association (Can you describe what would be the ideal outcome of this complaint?):

Upload supporting documents (Please upload any additional material here):

Upload multiple files with the file dialog or by dragging and dropping files to this box

Select files

I understand that BankTrack will send my complaint to the Equator Principles Association (EPA) and to the financial institutions involved. I also understand though that these financial institutions and the EPA may not take any action in response.*

I confirm that a summary of my complaint can be published on www.equator-complaints.org
I want my complaint to be treated confidentially. I therefore do not want my complaint to be published on the website